Operation Homefront is making changes to our Financial Assistance Program in order to better serve the needs of our military and veteran families. These changes are effective immediately. Please read this information carefully so that you understand the new process for applications, review and notification.
What are the changes?
Our new system will follow a three step process each month for applicants. There is a 10-day Application and Initial Processing Period, a 10-day Processing and Review Period, and a 10-day Evaluation/Notification period. This replaces the previous 30-day open application period.
Application and Initial Processing Period (1st through the 10th of each month):
Processing and Review Period (1st through the 20th of each month)
Evaluation/Notifications (21st through the 30th of each month)
Why are you changing the process?
Throughout 2016, we have experienced a dramatic increase in the number of applications and requests for assistance through our Emergency Assistance Program. This increase has put significant pressure on our limited financial resources and staff. While our limited staff of caseworkers has gone into overdrive to keep up with the increase, it is clear we are unable to process the influx of applications in a timely manner. This has resulted in a backlog of applications. Our new process will allow our caseworkers to address the most critical needs as our budget permits.
To ensure we will be able to process applications quickly, we have established an application window that will run from the 1st through the 10th of each month. We will stop accepting applications on the 10th day of each month at midnight Central Time.
We understand there is a real sense of urgency behind every request we receive. Our new system will allow our caseworkers to address the most critical cases and make decisions in a timely fashion. The former application process was simply unable to keep up with the large number of requests.
How will applications be evaluated?
All eligible applications for Financial Assistance will be evaluated by Operation Homefront’s professional caseworkers. Cases will be prioritized based on the most critical need, where our short-term assistance can help put military families on the path to long-term financial stability. Final decisions on grants each month will be made by supervising staff, who are experienced and credentialed social workers.
What if I am turned down?
You are invited to reassess your needs and apply again on the 1st day of the following month. For example, if you are notified that you were not selected in September, you may apply again in the October 1st-10th application period.
What information do I need to provide?
To help expedite your request for assistance, you can do the following:
Why do you need this information?
I have a question not addressed here.
If you are unsure if you qualify for assistance or have questions about the application, please call 877-264-3968 (toll free). If you are not eligible for OH services, we can help you find other resources who may be better able to assist you with your needs.
While it is Operation Homefront's wish to meet all assistance requests, requests from ineligible individuals cannot be considered and will delay our ability to assist other, eligible individuals.
Operation Homefront will consider applications for assistance for/from individuals who meet the criteria for one of the three eligibility groups below. If you are unsure if you qualify for assistance or have questions about the application, please call 877-264-3968 (toll free). If you are not eligible for OH services, we can help you find other resources who may be better able to assist you with your needs.
Apply only if you fall within one of the following categories and can provide verifying documentation.
All Clients - Documents Required
Wounded, Ill, or Injured Criteria
Wounded, Ill, or Injured - Documents Required
A service member of rank E1-E6 and one of the following:
- Will deploy to an overseas Hostile Fire Pay theater in the next 90 days, or
- Has returned from an overseas Hostile Fire Pay theater within the past 180 days.
Deployed - Documents Required
NOTE: OH is only able to provide food assistance and vision care assistance to individuals in the general eligibility group.
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